Below you will find answers to our most commonly asked questions. Please feel free to contact us if you can't find the info you are looking for.
What Currency are the prices listed in?
USD: All prices shown are USD. For AUD pricing, please visit my Aussie Website HERE.
How do I access my videos or download my patterns?
Your First Order: You should receive three emails. One is a copy of your receipt, one is for setting up your account on the CWD pattern/course delivery site and the third contains a link to access your pattern or course.
Subsequent Orders: You should receive two emails. One is a copy of your receipt and the second contains a link to access your pattern or course.
Accounts: You will need an account on the CWD pattern/course delivery platform. This is created automatically for you the first time you order, using your payment email address. (eg. The address you use for Paypal)
To access your pattern or course: After confirming your account, to return to your purchases at any time, simply click on the "My Purchases" link in the top navigation of the website and login. Remember that your login is your PURCHASE email address. Alternatively, click on the link provided in the original purchase email.
Any subsequent orders will add to this account as long as you are using the same email address for purchase.
Once logged in, if your patterns don't pop up immediately, click the "CLICK HERE for courses and patterns" link in the top navigation.
I have purchased from you before but I can't seem to login to my account or find my patterns/courses?
There are a few things that could be happening here:
- You are trying to login with the wrong email. Please be sure you are logging in with the email address you used for purchase. Sometimes people are using a different email address for PayPal and forget this and try logging in with a different email.... however all purchases always add to the Purchase email account.
- Perhaps you are using the wrong password. If you have forgotten your password, please use the "Forgot Password" link shown on the login page.
- If you purchased your patterns prior to December 2018, you may have purchased them on an old website or another venue. When purchasing more patterns and courses for the first time on the new website, a new account will be generated for you using your payment email address. Unfortunately there is no easy way for me to import your old purchase history into the new account however if you wish to consolidate your old purchases into your new account I do offer a consolidation service at the cost of US$5 to cover my time.
I can't seem to be able to download my videos?
All videos are streamed from the website only and are not downloadable.
What’s your return policy?
For PDF Patterns- Unfortunately due to the nature of an electronic file, I am not able to give refunds on PDF sewing Patterns.
For Video Courses - In certain circumstances I may provide you with a refund if you are not happy as long as the refund is requested within 7 days of purchase and you have not viewed the course in its entirety nor downloaded the pattern files. Please email me to discuss this.
Do you sell bag making products such as interfacings, stabilisers and hardware?
At this time I sell , and am the only Australian stockist of WovenFuse Interfacing, on my Australian Website only. I do not currently ship Internationally.
For a list of resources of where to find the supplies you need, please visit my resources page.
