Below you will find answers to our most commonly asked questions. Please feel free to contact us if you can’t find the info you are looking for.
All purchases made on the website are added to an account so you can build a library of your patterns should you ever need to download them again later. You can download them as many times as you need to, and the downloads never expire.
As soon as your payment has been confirmed, your downloads will be available in your account. You should receive an email confirming your payment is complete, which will contain a link to your pattern download (check your junk folder if you don’t see it).
You can also login to your account by clicking on the “My Purchases” link or go directly to the download section by clicking “Downloads” at the top navigation of the website.
There are a few things that could be happening here:
- You are trying to login with the incorrect email. Please be sure you are logging in with the email address you used for creating your account.
- You are using the wrong password. If you have forgotten your password, please use the “Lost your password?” link shown on the login page.
- If you purchased your patterns prior to May 2023, you may have purchased them on a previous version of my website. I also sell in several different places, so perhaps you purchased on another venue. Fear not, more than likely I can track down your purchases and email them to you! Please contact me regarding any lost patterns, so I can help you!
All video courses previously housed on CWD have been or are in the process of being moved to YouTube and made available to the public. If you can’t find them, please contact me and I will provide you with links to the videos for your pattern. Just let me know which pattern you are chasing the videos for.
For PDF Patterns- Unfortunately due to the nature of an electronic file, I am not able to give refunds on PDF sewing Patterns.
Please do NOT reproduce, distribute, sell, or share ANY part of any ChrisW Designs pattern in any way whatsoever. They are for your own personal use only. If someone loves them as much as you do, please direct them to my website shop to purchase their own copy. I would really appreciate that! 🙂
You are welcome to use the pattern to hand make items to sell on Ebay or Etsy or at market stalls etc. but please be aware that permissions for commercial use do NOT include factory manufacture or mass production and mass selling.
Please open your file with Adobe Acrobat and print from within the program. If you don’t have Adobe Acrobat, it is a free download which you can locate HERE.
More info on printing my patterns, please see my video HERE. You can also find a video that Tara of UhOh Creations made on my behalf regarding printing from an iPad or iPhone HERE.
At this time, I sell, and am the only Australian stockist of EzeFuse Interfacing, on my Australian Website only. I do not currently ship Internationally.
For a list of resources of where to find the supplies you need, please visit my resources page.